Shipping policy

Worldwide Shipping
All parcels from Adelly are shipped from Korea. We ship to almost every country where is covered by International Parcel, DHL, FeDex service. There are a few countries that we are unable to ship to due to a large quantity of lost packages and international trade law prohibitions. You can check the shipping cost and delivery time when you check-out.

* Delivery times may vary depending on the shipping distance. Please note that we are not responsible for delays due to the postal or customs service. We cannot control shipping time because it depends on the handling time of local postal services and other factors like customs clearance, bad weather etc

 

Customs Policy
Customers are responsible to pay any applicable inbound duties, taxes and any other fees which your local authority deems appropriate. Price of the goods on our site are not included these fees. These fees are paid to your local carrier or government and are not collected by Adelly, and thus cannot be refunded. We ship international packages on a DDU(Delivery Duty Unpaid) basis, meaning that all applicable fees(customs tax, import duties, VAT etc.) must be paid by the recipient in order to receive the parcel. Since we are unable to advise the amount of these fees might be, we recommend you to contact your country’s customs office.

Tracking Order
Once your order has been shipped, you will receive tracking information by e-mail. Simply use the tracking number provided to track your package’s most up-to-date delivery information online. You can also check the status of your order on our website. Go to order status page and enter the required information.

 

Wrong Address
After you complete the order, you can check order details at your account page. If there’s anything to change in shipping information, please contact CS as soon as possible. Please note that it is the responsibility of the buyer to enter the shipping address correctly. We are unable to redirect an order to another shipping address after we process and ship the package. The only thing we can do is waiting for the package gets returned to us since there’s no one was available to accept the package. When it does get returned, we can ship it again to the correct address or provide you with a refund minus shipping cost. If you would like your order to be shipped again, you will be responsible for any additional shipping charges.